The finer details.

Nevermourn offers different approaches depending on the garment.

Made to Measure creates an eligible House design to your individual measurements at no additional charge. Nevermourn Fit offers named fit references, each defined by its measurements rather than conventional size labels. Selected Ready to Wear garments will be offered as finished pieces, with their individual measurements provided in each product description.

Each garment listing will explain the available options. You can learn more on our Made to Measure page.

For Made to Measure garments, you may take your own measurements using our guide, request complimentary live video guidance, or arrange an in-person measurement appointment in Loveland, Colorado.

In-person appointments require a $50 deposit credited toward your garment. No additional measurement deposit is required if your garment has already been paid for.

Nevermourn Fit does not require a measurement appointment.

If Nevermourn makes an error in construction or fails to follow the agreed measurements, the studio will address the issue at no additional charge.

Adjustments resulting from inaccurate customer-provided measurements or an unsuitable customer-selected fit may incur a fee.

Please contact the studio so we can review the fit and determine the appropriate next steps.

Eligible ready-to-wear garments and finished Small Works may be returned if authorization is requested within 10 calendar days of delivery, provided the items meet the return conditions.

Made-to-order, personalized, and customer-altered pieces are generally final sale for a change of mind. Eligible exchanges are handled as returns followed by new purchases.

These restrictions do not affect applicable rights concerning defective or incorrect items. Full terms will be available before purchasing opens.

Ready-to-ship items are generally prepared for dispatch within 2–3 business days.

Standard made-to-order garments typically require 2–4 weeks for production. More complex designs may require 6–8 weeks or longer.

Each product listing will provide its expected production timeframe. Shipping transit time is additional.

Nevermourn initially plans to ship within the United States.

Ready-to-ship orders may be changed or canceled before fulfillment begins.

Made-to-order purchases may be canceled for a full refund until production begins. Changes requested after production starts will be considered individually and may not always be possible.

Full cancellation terms and the production-start notification process will be confirmed before purchasing opens.

Please contact Nevermourn with your order information and photographs, if available.

We’ll review the issue and work toward an appropriate resolution, which may include repair, replacement, or refund, depending on the circumstances and applicable consumer protections.

Nevermourn pieces are made to be used, cared for, and kept.

Mending and repair services may be available for House-made garments and objects, regardless of when they were purchased.

Contact the studio to discuss your piece. Repairs are assessed individually, with any applicable fees and timelines confirmed before work begins.